Warranty and Service Information
SENNSES™ PRO
One (1) Year Limited Warranty
ROBBOX Tools (ROBBOX) warrants to the end-user purchasing the product directly from ROBBOX or from an authorized reseller that the product shall be free from defects in materials and workmanship subject to the terms set forth below (“Warranty”) for a limited period (“Warranty Period”) as follows:
Warranty Period: one (1) year from the date the products have been purchased
The Limited Warranty is not valid for Manufacturer Refurbished Products.
Warranty Terms
During the Warranty Period, ROBBOX will repair or replace (at ROBBOX's sole discretion) the product or any defective parts (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, ROBBOX may choose to refund to you the purchase price paid for the affected product. Unless communicated otherwise by ROBBOX, the defective product must be returned and received in at ROBBOX’S warehouse before a replacement is shipped. Customer is to cover any shipping and handling costs related to getting their defective product to ROBBOX’S warehouse. Repair or replacement under these Warranty Terms does not give the right to any extension or a recommencement of the Warranty Period.
As part of ROBBOX’S efforts to reduce environmental waste, the product may consist of reconditioned equipment that contains used components, some of which may have been refurbished. The used components meet ROBBOX’s high quality standards and comply with ROBBOX’s product performance and reliability specifications. Replaced parts or components will be become property of ROBBOX.
How to obtain Warranty Service
To obtain Warranty Service, please contact ROBBOX or the authorized reseller from which you purchased the product or visit our Support pages for further information about Warranty Service. The product must be returned to the authorized reseller in its original packaging, if possible, or packaging affording an equal degree of protection.
The following information must be presented to obtain Warranty Service:
1. The defective product
2. Proof of purchase, which clearly indicates the name and address of the authorized reseller, date of purchase and the product type, and
3. Reason for return.
Limitation of Warranty
The Warranty only applies to products purchased for use, not for commercial resale. It does not apply to open box purchases, which are sold “as is” and without any warranty.
The Warranty is invalid if the factory-applied serial number or product label have been altered or removed from the product.
The Warranty does not cover defects or damages that result from: (a) improper storage, misuse or abuse/neglect, such as physical damage (cracks, dents, etc.) to the surface of the product resulting from misuse/abuse; (b) contact with extreme liquid, chemicals, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat or food unless covered by the Limited Warranty; (c) use of the product or accessories for commercial purposes or subjecting the product or accessories to abnormal usage or conditions.
The Warranty does not cover damage due to improper operation, maintenance, installation, or attempted repair by anyone other than ROBBOX or a ROBBOX authorized reseller that is authorized to carry out ROBBOX warranty work. Any unauthorized repairs will void the Warranty. The Warranty does not cover defects or damages that result from the use of non-ROBBOX branded or certified products, accessories, or other peripheral equipment.
The Warranty does not apply to products that have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. ROBBOX does not offer any warranty for such performance.
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THE WARRANTY ARE THE EXCLUSIVE REMEDY OF THE BUYER. GN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY FOR THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.